1. Introduction

FluoSphera SA respects your privacy and is committed to handling personal data responsibly and transparently.
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This Privacy Policy explains how FluoSphera SA, referred to in this policy as "FluoSphera", "we", "us" or "our", collects and processes personal data when you visit our website, contact us, subscribe to our communications, request information or a quotation, create a customer account, register for an event, or purchase products or services through our website.
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This Privacy Policy also anticipates the future operation of an e-commerce section and customer portal on the FluoSphera website.
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2. Who is responsible for your personal data?

The entity responsible for the processing of personal data described in this Privacy Policy is:
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FluoSphera SA

c/o FONGIT

Route de la Galaise 34

1228 Plan-les-Ouates

Switzerland

Email: contact@fluosphera.com
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You may contact us at this address if you have any questions about this Privacy Policy or about how we process your personal data.
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3. Applicable data protection legislation

FluoSphera processes personal data in accordance with applicable data protection legislation, in particular the Swiss Federal Act on Data Protection and its implementing ordinances.‍

Where the processing of personal data falls within the territorial scope of the European Union General Data Protection Regulation, the GDPR may also apply.

Other national data protection laws may apply depending on your location and on the circumstances in which your personal data is processed.‍
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4. Personal data we collect

The personal data we collect depends on the way in which you interact with FluoSphera.
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When you contact us, subscribe to our communications, request a quotation, place an order or create an account, we may collect information such as your name, professional title, organisation, business address, email address, telephone number, billing address, delivery address and country.
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If a customer account function is made available, we may also process account identifiers, authentication information, communication preferences, saved addresses, account settings and order history.‍
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When you request or purchase products or services, we may process information concerning the products or services requested, quotation and order references, purchase order details, invoicing information, delivery instructions, transaction status, payment confirmation and communications relating to the order.‍
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Payments may be handled by banks or external payment service providers. Depending on the chosen payment method, these providers may collect payment card details, bank account information, billing details, authentication information and transaction identifiers. FluoSphera will generally receive only the information necessary to confirm and administer the transaction and may not have access to complete payment card details.‍
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We may also process information that you provide through contact forms, emails, meetings, telephone conversations, surveys, webinar registrations, customer support requests or other communications.‍

When you visit the website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, device type, language settings, approximate location, referring website, pages visited, access date and time, navigation activity, cookie identifiers and technical or security logs.
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We may also receive professional contact information from your employer, organisation, business partners, event organisers, public professional sources or other third parties where permitted by law.
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Please do not submit patient data, health information, confidential research data or other sensitive personal data through general website forms unless FluoSphera has specifically requested such information and provided an appropriate secure method for transmitting it.
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5. How we use personal data

We process personal data primarily to operate and secure our website, communicate with visitors and customers, respond to enquiries, prepare quotations, manage customer relationships and provide information about our products, services and activities.
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Where an e-commerce section is available, personal data may also be processed to create and manage customer accounts, administer shopping carts, verify orders, process payments, arrange delivery, issue invoices, manage returns or complaints, provide customer support and comply with accounting, tax, customs, export control or other legal requirements.‍
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Certain FluoSphera products or services may be intended exclusively for professional, academic, institutional or research use. In such cases, we may request information necessary to verify the purchaser's organisation, professional status, purchasing authority, intended use, delivery eligibility or compliance with applicable restrictions.
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We may also use personal data to send newsletters, company updates, invitations, scientific information and information about products or services, where permitted by law. You may unsubscribe from marketing communications at any time by using the unsubscribe link contained in the communication or by contacting contact@fluosphera.com.
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Technical and usage information may be used to understand how the website is used, measure website performance, improve content and navigation, detect technical issues, prevent fraud and maintain the security of our systems.
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We may also process personal data where necessary to comply with legal or regulatory obligations, respond to requests from competent authorities, establish or defend legal claims, enforce contractual terms or support a financing, investment, merger, acquisition, restructuring or sale of all or part of our business.
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6. Legal grounds for processing

Where applicable law requires a specific legal basis, FluoSphera processes personal data on the basis of one or more of the following grounds.

Processing may be necessary to enter into or perform a contract with you, for example when preparing a quotation, processing an order, arranging delivery or providing a service.
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Processing may also be necessary to comply with a legal obligation, including accounting, tax, regulatory, customs or record-keeping requirements.

In other cases, we may process personal data because it is necessary for our legitimate interests. These interests include operating and protecting our business, managing professional relationships, responding to enquiries, improving our website, preventing misuse and communicating appropriately with customers and professional contacts.
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Where required, we will rely on your consent, for example for certain marketing communications, analytics tools or non-essential cookies. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
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7. Cookies and similar technologies

The FluoSphera website may use cookies and similar technologies to enable essential website functions, remember user preferences, maintain sessions, operate customer accounts and shopping carts, protect the website, measure performance and understand how visitors interact with the website.

Cookies that are strictly necessary for the functioning and security of the website may be used without consent where permitted by law.
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Analytics, advertising or other non-essential technologies will be activated only after consent where this is required. Visitors should be able to accept, reject or manage non-essential cookies through a cookie banner or preference centre.
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Further information about the cookies used on the website, including their purpose, duration and origin, may be provided through a separate Cookie Policy or directly in the cookie preference centre. Where applicable law requires a specific third-party service to be identified, that information may be included in the relevant cookie notice.‍
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8. Newsletters and marketing communications

If you subscribe to a newsletter, register for an event or request information from FluoSphera, we may use your contact details and professional information to send relevant communications.
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These communications may include company news, scientific updates, event invitations, product information, service information and other content related to FluoSphera's activities.
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We may use specialised service providers to manage subscriptions, distribute communications and measure engagement. These providers may process personal data on our behalf and under appropriate contractual and data protection obligations.‍
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You may unsubscribe from marketing communications at any time. We may retain limited information concerning your opt-out request in order to ensure that your preference continues to be respected.
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Unsubscribing from marketing communications does not prevent FluoSphera from sending transactional or service-related messages, including order confirmations, delivery updates, security notices or responses to your enquiries.
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9. E-commerce and customer accounts

Where the website offers online purchasing or account functionality, FluoSphera may process personal data in order to manage the customer relationship and complete the transaction.
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This may include verifying customer information, administering an account, processing an order, receiving payment confirmation, arranging delivery, calculating taxes, issuing invoices, managing customer support and fulfilling applicable regulatory or contractual obligations.
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In order to complete a purchase, personal data may need to be shared with organisations involved in the transaction, including payment processors, financial institutions, transport companies, logistics providers, customs intermediaries and other parties necessary to fulfil the order.
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Only the information reasonably required for the relevant purpose will be shared.

10. Sharing personal data

FluoSphera may share personal data with external organisations that support its operations. These may include providers of website hosting, IT infrastructure, software, cloud storage, cybersecurity, customer relationship management, communications, analytics, e-commerce, payment processing, logistics, accounting, legal advice and other professional services.‍
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Personal data may also be shared with distributors, commercial partners or subcontractors where this is necessary to respond to a request, provide a product or service, fulfil an order or manage a business relationship.
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Where third parties process personal data on behalf of FluoSphera, they are expected to process it only for the agreed purposes and in accordance with applicable contractual, confidentiality and data protection obligations.‍
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We may also disclose personal data to courts, regulators, law enforcement authorities or other public bodies where required by law or where necessary to protect our rights or those of others.‍

In the context of a financing, investment, acquisition, merger, restructuring or sale, relevant personal data may be shared with advisers, investors, purchasers or other transaction participants, subject to appropriate confidentiality measures.
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FluoSphera does not sell personal data in the ordinary meaning of the term.
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11. International transfers

FluoSphera is established in Switzerland, but some of the organisations that support our website and business may be located in other countries.
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As a result, personal data may be transferred to, stored in or accessed from countries outside Switzerland, the European Union or the European Economic Area.
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Where the destination country does not provide a level of data protection considered adequate under applicable law, FluoSphera will take appropriate measures to protect the transferred data. These measures may include recognised contractual clauses, contractual safeguards, confidentiality obligations or another legally accepted transfer mechanism.
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In specific circumstances, an international transfer may also be based on consent, contractual necessity, legal claims or another exception permitted by applicable law.
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You may contact us for further information about the safeguards applied to international transfers.

12. How long we retain personal data

FluoSphera retains personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by law or necessary to protect our legitimate interests.
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The relevant retention period depends on the nature of the information and the context in which it was collected.
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For example, contact enquiries may be retained for the period necessary to respond and manage the resulting relationship. Customer account information may be retained while the account remains active and for an appropriate period after closure.

Contracts, orders, invoices and transaction records may be retained for the duration required by accounting, tax and commercial law. Marketing information may be retained until you unsubscribe or object, subject to the retention of limited suppression records.‍

Technical and security logs may be retained for an appropriate period to protect our systems and investigate incidents.
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Once personal data is no longer required, it will be deleted, anonymised or archived where continued retention is legally required.
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13. Data security

FluoSphera applies appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
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Depending on the nature of the processing, these measures may include access restrictions, authentication controls, encryption, secure backups, cybersecurity measures, confidentiality obligations, internal procedures, supplier assessments and staff awareness measures.
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Although we take reasonable steps to protect personal data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
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Visitors should therefore avoid submitting confidential or sensitive information through unsecured website forms.
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14. Your rights

Depending on the applicable law and the circumstances, you may have the right to request information about how your personal data is processed, obtain access to it, correct inaccurate information, request deletion, restrict certain processing or object to processing.
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You may also have the right to withdraw consent, receive certain data in a portable format, object to direct marketing and obtain information about international transfer safeguards.‍
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These rights are not absolute and may be subject to legal conditions, limitations or exceptions.
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To exercise your rights, please contact contact@fluosphera.com.

We may ask you to provide information necessary to verify your identity before responding to a request.
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You may also lodge a complaint with the competent data protection authority. In Switzerland, the competent federal authority is the Federal Data Protection and Information Commissioner. Where the GDPR applies, you may also contact the supervisory authority in the country where you live or work, or where you believe a data protection infringement has occurred.‍
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15. Automated decision-making

FluoSphera does not currently intend to make decisions based solely on automated processing that produce legal or similarly significant effects for website visitors or customers.
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Some technical systems used for payment security, fraud detection or cybersecurity may apply automated checks. Where such processing results in a legally significant automated decision and applicable law requires further information, FluoSphera will provide the relevant explanation and available rights.
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16. External links and social media

The website may contain links to third-party websites, scientific publications, social media platforms or other external services.‍

These third parties operate independently and are responsible for their own privacy practices. FluoSphera does not control how they collect or process personal data.
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We recommend reviewing the privacy information of any third-party website or platform you use.
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Where you interact with a FluoSphera profile on a social media platform, both FluoSphera and the platform operator may process information relating to your interaction in accordance with their respective roles and privacy policies.‍
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17. Children

The FluoSphera website, products and services are intended primarily for professional, scientific, academic and institutional users. They are not directed at children.
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FluoSphera does not knowingly collect personal data from children through its website.
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If you believe that a child has provided personal data to us, please contact contact@fluosphera.com so that we can assess the situation and take appropriate action.
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18. Changes to this Privacy Policy

FluoSphera may update this Privacy Policy from time to time to reflect changes to its website, e-commerce activities, products, services, legal obligations or data processing practices.‍
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The most recent version will be published on this page and will indicate the date on which it was last updated.
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Where appropriate, we may provide additional notice of material changes.
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19. Contact

For any question, request or complaint concerning this Privacy Policy or the processing of personal data by FluoSphera, please contact:

FluoSphera SA

c/o FONGIT

Route de la Galaise 34

1228 Plan-les-Ouates

Switzerland

Email: contact@fluosphera.com